Refund Policy

At PerplexittAI, we strive to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which we offer refunds for our services and products.

By purchasing or using our services, you agree to the terms of this Refund Policy. This policy is subject to change without notice and was last updated on May 20, 2024.

Subscription Services

Free Trial Period

For subscription services that include a free trial period:

• You will not be charged during the free trial period.
• You can cancel your subscription at any time during the free trial period without incurring any charges.
• If you do not cancel before the end of the free trial period, your subscription will automatically convert to a paid subscription, and your payment method will be charged.

Monthly Subscriptions

For monthly subscription plans:

• You may request a full refund within 7 days of your initial purchase if you are not satisfied with our services and have not excessively used the services.
• After the initial 7-day period, monthly subscriptions are non-refundable for the current billing period.
• You can cancel your subscription at any time, and your access will continue until the end of your current billing period. No partial refunds will be provided for the unused portion of the current billing period.

Annual Subscriptions

For annual subscription plans:

• You may request a full refund within 14 days of your initial purchase if you are not satisfied with our services and have not excessively used the services.
• After the initial 14-day period, annual subscriptions may be eligible for a partial refund on a pro-rated basis for the unused months, less a 20% administrative fee.
• No refunds will be issued in the last quarter of an annual subscription period.

Enterprise and Custom Subscriptions

For enterprise or custom subscription plans:

• Refund terms are specified in the individual contract agreements.
• In the absence of specific terms, our standard 14-day refund policy applies, subject to the terms of the signed agreement.

One-Time Purchases

Digital Products

For one-time purchases of digital products (e.g., templates, prompt collections, e-books):

• Given the digital nature of our products, all sales are generally final once the digital product has been delivered or access has been granted.
• If you have not downloaded, accessed, or used the digital product, you may request a full refund within 7 days of purchase.
• If you experience technical issues that prevent you from accessing or using the digital product, you may be eligible for a refund or replacement within 30 days of purchase.

Consulting Services

For one-time consulting services:

• If you cancel more than 48 hours before a scheduled consultation, you will receive a full refund.
• If you cancel within 48 hours of a scheduled consultation, you will receive a 50% refund.
• No refunds will be issued for missed consultations or cancellations after the scheduled start time.
• If we need to cancel a consultation, you will receive a full refund or the option to reschedule.

Refund Process

To request a refund:

1. Contact our customer support team at support@perplexittai.com with your request.
2. Include your order number, purchase date, and the reason for your refund request.
3. For subscription cancellations, you can also use the cancellation option in your account settings.

After receiving your refund request, we will:

• Review your request within 3 business days.
• Notify you of our decision by email.
• If approved, process your refund within 10 business days.

Refunds will be issued to the original payment method used for the purchase.

Exceptions and Special Circumstances

Service Outages

In the event of extended service outages (more than 24 consecutive hours):

• We may offer pro-rated credits or refunds for the affected period.
• Credits or refunds will be calculated based on the duration of the outage and your subscription level.
• Scheduled maintenance periods announced in advance are not considered outages.

Account Termination

If your account is terminated due to violation of our Terms and Conditions:

• You are not eligible for a refund of any kind.
• Any unused subscription period or credits will be forfeited.

Fraud or Error

In cases of fraudulent purchases or system errors:

• We reserve the right to cancel orders and issue refunds for transactions that appear fraudulent, abusive, or erroneous.
• If you believe you have been charged in error, please contact us immediately.

Currency and Processing Fees

All refunds will be processed in the same currency as the original purchase. Please note:

• Any currency conversion fees or fluctuations are not covered in the refund amount.
• Payment processing fees are non-refundable, even for approved refunds.
• Bank or credit card fees associated with the refund are the responsibility of the customer.

Promotional Offers and Discounts

For purchases made with promotional offers or discounts:

• Refunds will be based on the actual amount paid after applying any discounts or promotional offers.
• Free or bonus items included with a purchase must be returned or will be deducted from the refund amount.
• Some promotional offers may have specific non-refundable terms, which will be clearly stated at the time of purchase.

Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact our customer support team:

PerplexittAI
8376 Eonju-ro, Dong-gu, Daejeon, South Korea
Email: support@perplexittai.com
Phone: +85351663374

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

It is your responsibility to review this Refund Policy periodically for changes. If you do not agree to any modifications, you should stop using our services.